Support help desk features is a new addition to Spiceworks, an IT management product that has been supported by free ads. The new features are designed to make the lives of the managed service providers (or MSP) simplified, especially to those that need features specializing in management. A big and major upgrade of its help desk management technology is on the top of the list of new features and capabilities that has been added.
Spiceworks 5.0 is what they named the newly improved package which will be out some time this month, according to Jay Hallberg, one of the founders and the Vice President of Spiceworks, which is based in the city of Austin, Texas.
There are many features that Spicework 5.0 provides with their additional network management capabilities. The features include client portals that can be customized, just the way you want it, and a help desk which is centralized to ensure the support personnel can view and manage multiple service requests from only a single dashboard. These facts are based on the statement coming from the company itself.
The help desk capability, which is newly centralized, allows MSP handle service tickets, even from a multitude of clients, using the same console. In addition, A client portal which you can personalize let IT staff create user portals as well as individual email aliases for each user. Last, but never the least, an executive dashboard allows systems managers monitor and manage help desk activity.
The support help desk package was created purposely for small and medium sized businesses, with only a thousand or fewer users.